Frequently Asked Questions
- Visit the How to Apply and Enroll page and choose New/Returning Students, International Students or High School Students.
- Follow the matriculations steps (Complete Orientation, Complete Assessment, Meet with a Counselor).
- Go the WebSMART homepage and log on using your user ID (G or SS#) and your PIN (Personal Identification Number)/password which is your six digit birth date (062170).
Students have 7 days to pay for their classes after registration. You can pay online using WebSMART with a credit card. You can also mail in your payment to the Cashier's Office, 1700 West Hillsdale Blvd, San Mateo 94402.
Log into WebSMART and click on "Student Records" (under "Student Services"); then click on "Enrollment Verify" and follow the instructions. Be sure to print out your enrollment verification certificate. Enrollment Verification is only available after the deadline to drop classes has passed. Refer to the Important Dates section in the Schedule of Classes for the deadline to drop classes.
Yes, the student health fee is required of all students who register for on-campus classes (except if you register only for Saturday classes). The health fee provides basic health services to students. The health fee is not health insurance.
Follow the instructions on the Transcript Request page.
There is a course on my transcript that I don't believe I registered for and it includes a failing grade. How can I withdraw from that class?
Complete an Extenuating Circumstance petition (available on the SMCCD Forms page under Admissions), secure the course instructor's signature, and then submit the form to Admissions and Records. Once received, the petition will be reviewed and a written response provided to you within 24-48 hours by the dean of Enrollment Services.
I dropped a class by the refund deadline, but I am still being charged the fees. How can I have those charges removed from my account?
Submit an Extenuating Circumstance petition (available on the SMCCD Forms page under Admissions) to Admissions and Records. Be sure to fully explain your situation. Once received, the petition will be reviewed and a written response provided to you within 24-48 hours by the dean of Enrollment Services.
I am trying to repeat a course, but WebSMART doesn't allow me to register for the class. What do I need to do?
Submit a Course Repetition Request form (available on the SMCCD Forms page under Counseling) to the Counseling Office for permission to attempt the course again. If the petition is approved, bring the form to Admissions and Records, along with photo ID, and we will register you in the class. You may also be interested in our course Audit Policy.
Contact Admissions & Records at (650) 574-6165 during normal business hours and a staff member will assist you.
Once a faculty member posts grades, they are available for viewing on your WebSMART account. Grades do not become "official" and are not posted on your transcript until about two weeks after the end of the semester or summer session, however. Refer to the Important Dates section in the Schedule of Classes for specific date.