Virtual Front Desk
Not on campus but need assistance? We're here to help! Join our Virtual Drop-In Hours for support—no appointment needed. Simply visit the Virtual Front Desk to get answers to questions about:

• Application Support
• Campus Directions
• Programs and Resources
• Degrees and Certificates
• Concurrent Enrollment
• Scheduling a Campus Tour
• Being a student at CSM

We look forward to assisting you!

In-Person Help
During the first week of the semester, our staff and student ambassadors will be stationed across campus, eager to welcome you and answer any questions you may have. Throughout the semester, you can also find student ambassadors at the Front Desk, located on the second floor of Building 10, right next to the college bookstore entrance, where they will be available to assist with any needs you might have.

Counseling
Do you need general assistance? Need help adding or dropping classes, or would you like to update your SEP (Student Education Plan)? Please contact counseling to make an appointment. They can help you in person or virtually.

Campus Hours
Please refer to the Campus Hours page, which lists campus-wide hours for all departments and programs.

Virtual Tour & Campus Map
We have a Virtual Tour site where you can explore the college's buildings and familiarize yourself with where your classes and CSM's student support programs are located. You can also refer to the campus map.

Free Student Parking
Students can park in any designated student parking lot for free and without a permit. Students will receive a parking citation for parking in staff parking lots, designated handicap parking spaces without a tag, and designated red zones. Please view the campus map to see where the student parking lots are located.

Public Safety
CSM's Public Safety is located in Building 1, Room 100. They can also be reached at (650) 738-7000. To request an ambulance, or report a fire or crimes in progress, dial 9-911 from any campus phone.

CSM is a Smoke-Free Campus
Per SMCCCD Board Policy 2.27, vaping and smoking are prohibited on all SMCCCD campuses. Please do not smoke on campus, including in our buildings and restrooms.

View Open Classes
To view available classes, check out WebSchedule.

Use Your College Email
All college electronic communications will come to your my.smccd.edu email address. Log into your WebSMART student account to find your email address and password. You may forward your my.smccd.edu emails to a personal email account if you wish. For more information about email forwarding, see the Email Forwarding tutorial.

If You Miss the First Class, Contact Your Instructor Immediately
f you could not get to your first class meeting, please contact your instructor immediately to avoid being dropped for non-attendance.

Closed Classes
You should contact the instructor if a class you want is filled. If the instructor has space in the class, they may provide you with an authorization code to add the class.

Submit Authorization Codes Immediately
If you receive an authorization code from an instructor to add a class, be sure to register immediately via WebSMART. You will need both the authorization code and the CRN# for the class to enroll. Some instructors may honor your authorization code for only a short period of time. You may be denied entry if you have not officially registered for the class.

Use Waitlists
You only have 24 hours from when you have been notified via email (your my.smccd.edu account) to register for a call you were on the waitlist for. Please review your email daily if you are on a waitlist. You will be dropped off the waitlist if you do not register for the class within 24 hours.

Borrow Technology
Current students who need access to the internet and technology equipment or software required to complete coursework can borrow available equipment such as Chromebooks, hotspots, and graphing calculators. Please visit the CSM Library's Technology Equipment and Services webpage for more information.

Order Textbooks Online
Search for and purchase textbooks by Course Reference Number (CRN) to get them shipped from the Bulldog Bookstore. Here’s a step-by-step video on how to order your books. For questions about Inclusive Access, including support and the opt-out form, visit the Inclusive Access page.

Important Academic Dates
To view important academic dates for this semester (campus closures, deadlines, etc.), please refer to the SMCCCD Academic Calendar.

List of Student Services
We’re here to help and support you. Check out this list of student service resources available both online and in person at College of San Mateo.

Wellness Center
Students can schedule free health and personal counseling appointments on the Wellness Center site. If you are dealing with anxiety, depression, addiction, or bullying, you can access free on-demand mental health professionals 24/7 through our partnership with TimelyCare.

Free Groceries & Housing Resources for Students
For information about how to pick up free groceries on campus or access housing support, visit the SparkPoint site.

On-Campus Dining
Please visit the Terrace Grill site for up-to-date hours, the complete menu, this week's specials, online ordering options, and takeout orders.

Transportation Assistance
CSM operates a free shuttle providing hourly pick-ups and drop-offs between the Millbrae BART/Caltrain Station and CSM. The shuttle operates Monday–Friday, from 7:10 am – 2:15 pm. 

SamTrans operates two bus routes servicing CSM: Route 250 and Route CSM.

CSM also offers Lyft Rides for CSM students for qualifying students, offering door-to-door service on the Coastside, service to and from campus from Hayward and South Hayward BART Stations in the East Bay, and service to and from Belmont and San Carlos Caltrain stations on the Peninsula.

Explore all your options on our CSM Transportation site.

Student ID Cards
To get your Student ID Card, complete the CSM Student ID Card Request Form and upload your photo. Students will then receive an email when their ID card is ready to be picked up (usually 1-2 business days). Students may pick up their IDs during The Center for Student Life's open office hours.

Setting your Personal Pronouns
As of June 5, 2023, rather than managing your personal pronouns in WebSMART and Canvas, you can now set them both from within WebSMART. If you previously entered your personal pronouns into Canvas but not into WebSMART, your personal pronouns will disappear from Canvas until you enter them into WebSMART. View Setting your Personal Pronouns in WebSMART & Canvas for details.

College Events
Check out CSM's Event Calendar to learn about special events, workshops, and other opportunities happening in person and virtually.

College of San Mateo Athletic Center
To learn about student membership rates, please call the College of San Mateo Athletic Center and speak to a Membership Representative at (650) 378-7373, or stop by the Athletic Center for a tour.

Sign Up for Emergency Text Message Notifications
To receive emergency college communications via text message on your device, log in to WebSMART. In the tab labeled "Student Services," select "Emergency Text Message Contact Information," alternatively, you can go directly to ALERTME and register for emergency notifications there.

Student Email & System Access Standards Guidelines
The SMCCCD Information Technology Systems (ITS) department wants to remind students of the Student Email and System Access Standards Guidelines policy, including the inactivation of student accounts once they are no longer enrolled in courses in the district. You can view the policy on the SMCCCD Student Email & System Access Standards site.

COVID District Policy
Do not come to campus if you feel sick, are symptomatic, or have tested positive for COVID-19.

SMCCCD COVID Safety Officer
Chief Facilities and Operations Officer Michele Rudovsky is the SMCCCD COVID Safety Officer. 

COVID Tests
Free COVID Tests are available at SMCCCD Campus Health Centers and Public Safety Offices.