College Policies at College of San Mateo - Step 1: Filing a Grievance
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College Policies
Step 1: Filing a Grievance
  1. Any student who believes, after the informal process, that he or she continues to have a grievance shall file a Statement of Grievance form available on the college website or from the Office of the Vice President, Student Services or Vice President, Instruction. The form shall be filed with the Grievance Officer (Vice President, Student Services for all matters except academic and grade grievances or Vice President, Instruction for academic and grade grievances) within one year of the incident on which the grievance is based. In presenting a grievance, the student shall submit a written statement to include, where appropriate, the following information:

    1. A statement describing the nature of the problem and the action which the student desires taken.
    2. A statement of the steps initiated by the student to resolve the problem by informal means.
    3. A description of the general and specific grounds on which the grievances is based.
    4. A listing, if relevant, of the names of all persons involved in the matter at issue and the times, places, and events in which each person so named was involved.

  2. The Statement of Grievance must be filed whether or not the student has already initiated efforts at informal resolution, if the student wishes the grievance to become official.

  Step 2: Review of Grievance >