CSM On-Line Students_Withdrawal




CSM Online Student "W" Survey

Your responses are strictly confidential and reports on survey results will never identify you as an individual.

1. Why are you dropping your online course at CSM? [Check ALL that apply]

Course was more work than I expected  
Academic difficulty  
Lack of interaction with instructor  
Lack of interaction with classmates  
Got behind in the course  
Course did not live up to my expectations  
Had a personal conflict (e.g., work schedule, family obligations, transportation, health, financial, etc.)  
Did not have the necessary computer skills  
Difficulty accessing the Internet for my online coursework  
Unable to attend required on-campus exams or meetings  
Do not have current/appropriate version of software  
Do not have access to support services  
Do not have appropriate study environment  
I have a disability or illness requiring the use of adaptive technologies which were not supported  
Other  

If you answered "Other" (#1 above), please specify:

2. Are you dropping ALL of your CSM coursework this semester OR only this online course?

Dropping this online course only
Dropping more than one course
Dropping ALL of my courses

3. Is this your first online course taken at CSM?

Yes
No

4. Did you visit the Distance Education website prior to enrolling in the online course you are dropping?

Yes
No

5. Were you aware of CSM's self-assessment tool for determining readiness for online coursework?

Yes
No

6. If “Yes,” how useful was the self-assessment?

Very useful
Somewhat useful
Not useful

Please comment:

7. Would you take another online course at CSM?

Yes
No

Please comment::

8. Please indicate reasons that you take online courses at CSM. (Check ALL that apply)

Fulfill a requirement (e.g., transfer, AA/AS Degree, Certificate, etc.)  
Improve job skills  
Personal interest  
On-campus sections were full  
Class offered in online mode only  
Easier to fit with my work or class schedule  
Because of my disability  
Thought online course would be easier  
Unable to come to campus  
More comfortable learning in an online environment  
Other  

If you answered "Other" (#8 above), please specify:

9. If you were required to meet on campus, did this cause a problem for you?

Yes
No
Not required to meet on campus

Please comment:

10. Did you use any of the following CSM support services prior to dropping your online course? (Check all that apply)

Counseling  
Financial Aid  
Technical support  
Tutorial and academic support services  
Technology Help Desk  
Library services  

11. Did you accurately anticipate the amount of time required for this online course?

Yes
No

12. Do you have a disability which requires the use of adaptive technologies necessary to complete CSM online coursework?

Yes
No

If you answered 'Yes,' please specify which adaptive technologies you require: Item

13. Do you have any other comments or suggestions?

Part II: Additional Information

Age



Gender

Female
Male

Ethnicity

African-American
American Indian
Asian
Filipino
Hispanic
Pacific Islander
White
Multi-Racial
Other

Is this your first semester enrolled in ANY college or university (CSM or elsewhere)?

Yes
No

Thank you for your time and participation in our survey of CSM online students!