Each student who has a grievance shall make a reasonable effort to resolve the matter on an informal basis prior to pursuing a formal grievance which includes a grievance hearing, and shall attempt to solve the problem with the person with whom the student has the grievance, that person’s immediate supervisor, or the local college administration. The student may also seek the assistance of a friend in attempting to resolve a grievance informally.
The chart below summarizes the appropriate college channels to be utilized by any student wishing to seek redress. For further information concerning any aspect of student grievances or rights of appeal, students should contact the Office of the Vice President, Student Services. Students may elect to grieve any decisions or actions taken. All grievances, or appeals of the decision/action taken in response to a grievance, will be dealt with in a timely manner.
| Informal Student Grievance Procedure | ||
|---|---|---|
| Area | First Level of Action | Second Level of Action |
| Academic Matters: Grades*, Testing, Class Content, Assignments, Attendance, Prerequisite Challenge | Instructor | Division Dean |
| Admissions/Late Withdrawal | Dean, Enrollment Services | Vice President, Student Services |
| Discrimination Matters | Vice Chancellor, Human Resources | Chancellor |
| Fee Payment or Refunds | Lead Cashier | Vice President, Student Services |
| Financial Aid | Director of Financial Aid | Dean, Enrollment Services |
| Academic or Progress Dismissal | Dean, Enrollment Services | Vice President, Student Services |
| Registration | Registrar | Dean, Enrollment Services |
| Residency Determination | Registrar | Dean, Enrollment Services |
| Security and Parking | Supervisor, Public Safety | Director, District Safety |
| Sexual Harassment | Vice Chancellor, Human Resources | Chancellor |
| Student Records | Registrar | Dean, Enrollment Services |
| Time, Place and Manner | Student Life & Leadership Manager | Vice President, Student Services |
| Waiver of Academic Requirements | DSPS Director | Vice President, Student Services |
* Grade can only be grieved according the criteria outlines in Education Code 76224
