Psychological Services at College of San Mateo - FAQs
Psychological Services

How do I make my first appointment?
You may call or come by College of San Mateo Health Center between the hours of 8 am and 7 pm, Monday through Thursday or between 9 am and 2 pm on Friday. All initial appointments are scheduled through the Health Center office. Subsequent appointments are scheduled with your counselor.

How soon can I get an appointment?
Appointments are usually available within one to five days of your initial request for services. However, at certain times of the semester this wait may be longer.

What if I have an emergency?

If you feel you are experiencing a crisis, please make this known when you come into the Health Services Office. Every effort will be made for you to see a counselor immediately or within a matter of hours, depending on the nature of the crisis.

Who is eligible to receive services?
Psychological Services provides brief, personal counseling to all currently enrolled students of College of San Mateo.

Will there be any fees?
All counseling sessions are free to eligible students.

Where will my appointment be?
Initial contacts and appointments are made through the Health Services Office in Building 1, Room 226. At the time of your first appointment, the Health Services staff will take you to the counselor's office or the counselor will meet you at the Health Services Office. You may go directly to your counselor's office for subsequent appointments.

What can I expect from my first appointment?
We are here to assist you to discover how best to handle pressing personal issues in your life. This discovering process may take the form of individual, couples, or family counseling, depending on the issues you wish to explore. Your counseling appointment will normally consist of one 50-minute session per week. If you wish to continue counseling beyond eight weeks, we may assist you in locating appropriate off-campus counseling services.

What about confidentiality?
You can expect complete confidentiality. There are rare situations in which, if you pose possible harm to yourself or others, we are required by state law to report. Be sure to discuss any concerns you may have about confidentiality with your counselor.

What times are available for appointments?
Counselors are usually available between the hours of 8 am and 5 pm, Monday through Thursday, but on Wednesday mornings counselors are not available between 8 am and noon . On Friday, appointment times are between 9 am and 2 pm.

Who are the psychological services staff?
Psychological Services is staffed by Licensed Marriage and Family Therapists. Also on our staff are counseling interns earning hours for California state licenses as Marriage and Family Therapists. Our counselors, representing a variety of therapeutic orientations, all have prior counseling experience and have received or are completing their master's degree. We are a caring group of counselors dedicated to serving you.