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Admissions & Records
Frequently Asked Questions

How do I register for classes at College of San Mateo?
  1. Log on to the CSM website at collegeofsanmateo.edu and complete the admission application.
  2. Follow the matriculation steps.
  3. Go the WebSMART homepage and log on using your user ID (G or SS#) and your PIN (Personal Identification Number)/password which is your six digit birth date (062170).
When is the last day to pay fees and where do I pay?
The last day to pay fees is listed under the Important Dates section in the Schedule of Classes. You can pay online using WebSMART with a credit card. You can also pay at the Cashier's Office located in Building 10 (3rd Floor) or mail in your payment to the Cashier's Office, 1700 West Hillsdale Blvd, San Mateo 94402.

How can I get verification that I am enrolled at CSM?
Log into WebSMART and click on "Student Records" (under "Student Services"); then click on "Enrollment Verify" and follow the instructions. Be sure to print out your enrollment verification certificate. Enrollment Verification is only available after the deadline to drop classes has passed. Refer to the Important Dates section in the Schedule of Classes for the deadline to drop classes.

Do I have to pay the student health fee if I have my own health insurance?
Yes, the student health fee is required of all students who register for on-campus classes (except if you register only for Saturday classes). The health fee provides basic health services to students. The health fee is not health insurance.

How do I request to have a copy of my transcript sent to another school?
Follow the instructions on the Request a Transcript page.

There is a course on my transcript that I don't believe I registered for and it includes a failing grade. How can I withdraw from that class?

Complete an Extenuating Circumstance petition, secure the course instructor's signature, and then submit the form to Admissions and Records. Once received, the petition will be reviewed and a written response provided to you within 24-48 hours by the dean of Enrollment Services.

I dropped a class by the refund deadline, but I am still being charged the fees. How can I have those charges removed from my account?
Submit an Extenuating Circumstance petition to Admissions and Records. Be sure to fully explain your situation. Once received, the petition will be reviewed and a written response provided to you within 24-48 hours by the dean of Enrollment Services.

I am trying to repeat a course, but WebSMART doesn't allow me to register for the class. What do I need to do?
Submit a Course Repetition Request form to the Counseling Office for permission to attempt the course again. If the petition is approved, bring the form to Admissions and Records, along with photo ID, and we will register you in the class. You may also be interested in our course audit policy.

My WebSMART account is disabled, that is, it won't let me log on. What do I need to do?
Contact Admissions & Records at (650) 574-6165 during normal business hours and a staff member will assist you.

When are final grades available?
Once a faculty member posts grades, they are available for viewing on your WebSMART account. Grades do not become "official" and are not posted on your transcript until about two weeks after the end of the semester or summer session, however. Refer to the Important Dates section in the Schedule of Classes for specific date.